Jackson Soccer Club encourages our members to take a 24-hour "cool down" period before addressing a conflict that may have occurred. Complaints and concerns regarding your soccer experience should be directed according to the following guidelines.

Complaints regarding Jackson Soccer Club coaches, assistant coaches, and/or managers should be addressed with the head coach. If resolution is not satisfactory, document your concerns in writing to the attention of the appropriate program commissioner.

Concerns regarding your child's team should be addressed directly with your child's coach or assistant coach at a proper time and place. If resolution is not satisfactory, document your concerns in writing to the attention of the appropriate program commissioner.

If, after following the appropriate measures as listed above, and resolution is not satisfactory, document your concerns in writing to the attention of the Jackson Soccer Club President.

Complaints and concerns regarding Jackson Soccer Club's player development policies, programs and coaching staff should be documented in writing and sent to the attention of the Jackson Soccer Club President and proper program commissioner.
Complaints and concerns regarding Jackson Soccer Club's administrative policies should be documented in writing and sent to the attention of the Jackson Soccer Club President.